At InGallery your satisfaction is our priority. 🎨 Whether you have changed your mind or received something unexpected, we offer a clear and fair return & exchange process to ensure you feel confident when buying art with us. 🖼️🤝

📦 Return Window

You can request a return or exchange within 7 daysof receiving your artwork. All requests must meet our eligibility criteria and be submitted through our support form. ⏳

✅ Return Eligibility Criteria

• 🖼️ The artwork must be in original condition, unused, and unmounted.
• 📦 Original packaging should be included for safe return transit.
• 📸 You must provide photos of the item and packaging if the item is damaged or incorrect.
• 📝 Return must be approved by our support team before shipping it back.

🚫 Items Not Eligible for Return or Exchange

• ❌ Customized or commissioned artworks
• ❌ Digital downloads or virtual items (if offered)
• ❌ Artworks bought via auction/bidding system

🔄 Exchange Process

If you like to exchange an artwork due to damage or wrong delivery:

• 📥 Contact us within 7 days of delivery
• 📸 Send photos showing the issue
• 📦 We’ll arrange pickup or return, and send a replacement (if available)

If the same item isn’t available, we will offer you a similar artwork, store credit, or a full refund (based on your preference). 🧾

📬 Return Shipping

- For damaged, incorrect, or defective items: InGallery covers the return shipping cost. - For voluntary returns (e.g., changed your mind): You are responsible for return shipping.

💰 Refund After Return

Once we receive and inspect the returned artwork, you will be notified of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business daysvia your original payment method. 🔐💳

📦 Packaging Instructions for Returns

Please repackage the artwork securely using its original materials. Avoid folding or rolling unless specified. Damaged returns due to poor packaging may not qualify for a full refund. 📦🔐

🧾 Proof Required

• ✅ Order number or invoice
• ✅ Clear photos of artwork and packaging
• ✅ Description of the issue or reason for return

🙋 Need Assistance?

Our support team is happy to guide you through returns and exchanges. Contact us anytime for help! 🤝📩

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Last updated: July 19, 2025